CANCELLATION POLICY

 

Although your trip has been planned in advance, we know that there are always unforeseen events. Therefore, we advise you to read the following carefully:

HOW TO REPROGRAM OR CHANGE YOUR PASSAGE:

When you buy a ticket with Las Perlas Ferry, automatically, all the details of your reservation are registered in our system. After you buy your ticket, print and save your reservation, so you can make changes, you have the reservation document available and go to our office. The table of rates is as follows:

Tarifa

Cobro por cambios

Multa por no llegada

Scheduled

Change or reschedule 96 hours before departure, there is no fee.

100% Value of the trip

Scheduled

Change or reschedule less than 96 hours before departure, $20.00 fee, per one way

100% Value of the trip

Scheduled

Change or reschedule before departure time, same day, $40.00, roundtrip fee

100% Value of the trip

When you change your reservation, you might get a credit in your favor, that is, an open value with Las Perlas Ferry. You can use this value in new ticket purchases, including promotional rates, excess baggage or supplement fees.

Each ticket is valid for one year at the time of purchase. As long as the company is notified and your reservation is open to use this credit for one year and you have purchased the ticket on our website or in our offices.

CANCEL THE TICKET:

Try to confirm your trip on the day booked when you are sure you will make your trip. After making your reservation you CANNOT cancel your ticket.

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